Version 1.0 — 3 October 2026
Membership is for the property or properties shown in your Property Care 365 account. Prices are £49 per month for the first property, £44 per month for each of properties 2–4, and £39 per month for each property from property 5 onward. Each property requires its own active membership.
While membership is active, the service includes one annual boiler service where the appliance is suitable for service by us, one annual plumbing condition check, and reasonable breakdown attendance and labour for plumbing/heating faults within our normal competence and service area. Gas and LPG appliances are supported where we are appropriately qualified for the appliance and installation.
Parts, components, consumables, materials, specialist equipment, manufacturer or specialist attendance, subcontractor charges, scaffolding/access equipment, waste charges and works outside the included service are charged separately. We will explain significant chargeable work before proceeding where reasonably practicable.
Membership is not intended to transfer the cost of known or pre-existing defects to us. We may inspect a property or appliance, decline work that is unsafe or outside our competence, and quote separately for remedial work needed to bring an installation to a safe or serviceable condition.
We will use reasonable efforts to attend breakdown requests, but membership does not guarantee a fixed emergency response time or 24/7 attendance unless a separate written arrangement says otherwise. Safety-critical situations may require the gas emergency service, electricity network operator, water undertaker, fire service or another appropriate emergency provider.
You must provide safe and lawful access to the property, relevant appliances, stopcocks, controls and plant areas. If access is not available at an agreed appointment, a further visit may need to be rearranged and may be chargeable where reasonable.
Appointment requests made through the app are not confirmed until Property Care 365 confirms the slot. Calendar conflicts or operational emergencies may require a different time. Confirmed appointments appear in the customer account and may be added to the customer's calendar invitation.
Membership fees are collected monthly through Stripe. If a payment fails or the membership becomes unpaid, included services may be paused until payment is brought up to date. Separate materials/repair invoices normally have 7-day payment terms unless the invoice says otherwise.
If you enter this contract online as a consumer, you normally have 14 days from the day after the contract is made to cancel without giving a reason. If you expressly ask us to start providing services during that period, you may have to pay a reasonable amount for services supplied before cancellation. Your statutory rights are not affected.
After the cooling-off period, you may stop future monthly renewals by cancelling before the next billing date. Amounts already due for completed chargeable work remain payable. We may end a membership for non-payment, abuse, unsafe working conditions, repeated denied access, fraud, or where continuing the service would be unlawful or impracticable, giving reasonable notice where possible.
The membership is designed for genuine maintenance and breakdown support for the named property. Repeated requests that are not genuine faults, deliberate damage, unauthorised alterations, or using one property's membership for another property are not included.
Services will be performed with reasonable care and skill. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded.
We may create service reports, job notes, photographs and appliance records for work carried out. Customer-facing reports can be viewed in the Property Care 365 account.
Please raise any complaint first with Adam Glover Plumbing & Heating at adamglover561@gmail.com so we can investigate and respond.
To: Adam Glover Plumbing & Heating — adamglover561@gmail.com
I hereby give notice that I cancel my Property Care 365 Membership contract.
Name: __________
Property address: __________
Email: __________
Date: __________
Before public launch, add the business's full geographic trading address to the pre-contract information shown to customers.